Topics related to networking and troubleshooting connection problems

• The app does not detect my WiFi connection.
  (332290 views)
• I have DirecTV Whole Home service but cannot control my receivers with the app.
  (147310 views)
• How can I prevent my DirecTV receiver's IP address from changing?
  (192086 views)
• Everything appears to work correctly except On Now or when retrieving the current channel as a new favorite. App states it couldn't communicate or retrieve data from the receiver.
  (138459 views)
• The app no longer seems to communicate with a DirecTV receiver (or TV/AVR) that it had previously found. What happened?
  (260951 views)
• The IP addresses on my Android device and the DirecTV receiver appear similar but it still won't connect.
  (165974 views)
• I've tried scanning for my receivers but it never finds anything. Scanning or manually adding a receiver has NEVER worked, even in the past.
  (152832 views)
• App displays "Current program blocked. Check Whole-Home settings."
  (36445 views)
• Can I use DDNS to access my receiver over the Internet?
  (40901 views)
• The scan does not find my Genie CLIENTS or the app randomly states it can't communicate with them.
  (34703 views)
• Why doesn't Power ON work for my TV or AVR (network control)?
  (67168 views)
• After changing to a new router, I can no longer control or find my receivers.
  (39564 views)
• Why can't I perform an automatic scan over my carrier's network?
  (37052 views)
• Confirming settings on the DirecTV receiver or DVR itself
  (920903 views)
• Can I control a receiver over my phone or tablet's 3G / 4G / Wireless carrier's Internet connection (as opposed to my local WiFi connection)?
  (55942 views)

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