Advanced search
All categories
Add new FAQ
Add question
Open questions
Login
Login
Questions in Network and connection issues
FAQs
Topics related to networking and troubleshooting connection problems
The app does not detect my WiFi connection.
(270351 views)
I have DirecTV Whole Home service but cannot control my receivers with the app.
(92625 views)
How can I prevent my DirecTV receiver's IP address from changing?
(127732 views)
Everything appears to work correctly except On Now or when retrieving the current channel as a new favorite. App states it couldn't communicate or retrieve data from the receiver.
(73485 views)
The app no longer seems to communicate with a DirecTV receiver (or TV/AVR) that it had previously found. What happened?
(139246 views)
The IP addresses on my Android device and the DirecTV receiver appear similar but it still won't connect.
(100850 views)
I've tried scanning for my receivers but it never finds anything. Scanning or manually adding a receiver has NEVER worked, even in the past.
(90985 views)
App displays "Current program blocked. Check Whole-Home settings."
(20844 views)
Can I use DDNS to access my receiver over the Internet?
(24820 views)
The scan does not find my Genie CLIENTS or the app randomly states it can't communicate with them.
(18457 views)
Why doesn't Power ON work for my TV or AVR (network control)?
(37981 views)
After changing to a new router, I can no longer control or find my receivers.
(22659 views)
Why can't I perform an automatic scan over my carrier's network?
(21343 views)
Confirming settings on the DirecTV receiver or DVR itself
(847219 views)
Can I control a receiver over my phone or tablet's 3G / 4G / Wireless carrier's Internet connection (as opposed to my local WiFi connection)?
(39478 views)
15
one category up
Topics related to networking and troubleshooting connection problems