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Questions in Network and connection issues
FAQs
Topics related to networking and troubleshooting connection problems
The app does not detect my WiFi connection.
(267283 views)
I have DirecTV Whole Home service but cannot control my receivers with the app.
(89791 views)
How can I prevent my DirecTV receiver's IP address from changing?
(124535 views)
Everything appears to work correctly except On Now or when retrieving the current channel as a new favorite. App states it couldn't communicate or retrieve data from the receiver.
(70662 views)
The app no longer seems to communicate with a DirecTV receiver (or TV/AVR) that it had previously found. What happened?
(134513 views)
The IP addresses on my Android device and the DirecTV receiver appear similar but it still won't connect.
(97851 views)
I've tried scanning for my receivers but it never finds anything. Scanning or manually adding a receiver has NEVER worked, even in the past.
(88135 views)
App displays "Current program blocked. Check Whole-Home settings."
(20288 views)
Can I use DDNS to access my receiver over the Internet?
(24268 views)
The scan does not find my Genie CLIENTS or the app randomly states it can't communicate with them.
(17961 views)
Why doesn't Power ON work for my TV or AVR (network control)?
(37091 views)
After changing to a new router, I can no longer control or find my receivers.
(22133 views)
Why can't I perform an automatic scan over my carrier's network?
(20804 views)
Confirming settings on the DirecTV receiver or DVR itself
(844753 views)
Can I control a receiver over my phone or tablet's 3G / 4G / Wireless carrier's Internet connection (as opposed to my local WiFi connection)?
(38975 views)
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Topics related to networking and troubleshooting connection problems