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Questions in Network and connection issues
FAQs
Topics related to networking and troubleshooting connection problems
The app does not detect my WiFi connection.
(276140 views)
I have DirecTV Whole Home service but cannot control my receivers with the app.
(97725 views)
How can I prevent my DirecTV receiver's IP address from changing?
(133209 views)
Everything appears to work correctly except On Now or when retrieving the current channel as a new favorite. App states it couldn't communicate or retrieve data from the receiver.
(78609 views)
The app no longer seems to communicate with a DirecTV receiver (or TV/AVR) that it had previously found. What happened?
(153718 views)
The IP addresses on my Android device and the DirecTV receiver appear similar but it still won't connect.
(106535 views)
I've tried scanning for my receivers but it never finds anything. Scanning or manually adding a receiver has NEVER worked, even in the past.
(96149 views)
App displays "Current program blocked. Check Whole-Home settings."
(24755 views)
Can I use DDNS to access my receiver over the Internet?
(28680 views)
The scan does not find my Genie CLIENTS or the app randomly states it can't communicate with them.
(22324 views)
Why doesn't Power ON work for my TV or AVR (network control)?
(44765 views)
After changing to a new router, I can no longer control or find my receivers.
(26566 views)
Why can't I perform an automatic scan over my carrier's network?
(25296 views)
Confirming settings on the DirecTV receiver or DVR itself
(858531 views)
Can I control a receiver over my phone or tablet's 3G / 4G / Wireless carrier's Internet connection (as opposed to my local WiFi connection)?
(43453 views)
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Topics related to networking and troubleshooting connection problems