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Questions in Network and connection issues
FAQs
Topics related to networking and troubleshooting connection problems
The app does not detect my WiFi connection.
(267692 views)
I have DirecTV Whole Home service but cannot control my receivers with the app.
(90205 views)
How can I prevent my DirecTV receiver's IP address from changing?
(124974 views)
Everything appears to work correctly except On Now or when retrieving the current channel as a new favorite. App states it couldn't communicate or retrieve data from the receiver.
(71088 views)
The app no longer seems to communicate with a DirecTV receiver (or TV/AVR) that it had previously found. What happened?
(135229 views)
The IP addresses on my Android device and the DirecTV receiver appear similar but it still won't connect.
(98247 views)
I've tried scanning for my receivers but it never finds anything. Scanning or manually adding a receiver has NEVER worked, even in the past.
(88573 views)
App displays "Current program blocked. Check Whole-Home settings."
(20389 views)
Can I use DDNS to access my receiver over the Internet?
(24351 views)
The scan does not find my Genie CLIENTS or the app randomly states it can't communicate with them.
(18022 views)
Why doesn't Power ON work for my TV or AVR (network control)?
(37221 views)
After changing to a new router, I can no longer control or find my receivers.
(22209 views)
Why can't I perform an automatic scan over my carrier's network?
(20908 views)
Confirming settings on the DirecTV receiver or DVR itself
(845113 views)
Can I control a receiver over my phone or tablet's 3G / 4G / Wireless carrier's Internet connection (as opposed to my local WiFi connection)?
(39056 views)
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Topics related to networking and troubleshooting connection problems