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Questions in Network and connection issues
FAQs
Topics related to networking and troubleshooting connection problems
The app does not detect my WiFi connection.
(270860 views)
I have DirecTV Whole Home service but cannot control my receivers with the app.
(93088 views)
How can I prevent my DirecTV receiver's IP address from changing?
(128213 views)
Everything appears to work correctly except On Now or when retrieving the current channel as a new favorite. App states it couldn't communicate or retrieve data from the receiver.
(73976 views)
The app no longer seems to communicate with a DirecTV receiver (or TV/AVR) that it had previously found. What happened?
(140033 views)
The IP addresses on my Android device and the DirecTV receiver appear similar but it still won't connect.
(101385 views)
I've tried scanning for my receivers but it never finds anything. Scanning or manually adding a receiver has NEVER worked, even in the past.
(91468 views)
App displays "Current program blocked. Check Whole-Home settings."
(20931 views)
Can I use DDNS to access my receiver over the Internet?
(24910 views)
The scan does not find my Genie CLIENTS or the app randomly states it can't communicate with them.
(18551 views)
Why doesn't Power ON work for my TV or AVR (network control)?
(38131 views)
After changing to a new router, I can no longer control or find my receivers.
(22750 views)
Why can't I perform an automatic scan over my carrier's network?
(21425 views)
Confirming settings on the DirecTV receiver or DVR itself
(847609 views)
Can I control a receiver over my phone or tablet's 3G / 4G / Wireless carrier's Internet connection (as opposed to my local WiFi connection)?
(39570 views)
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Topics related to networking and troubleshooting connection problems