Cognitial Software FAQs

AVI movies do not work in the demo games
This is more likely to occur in a newer operating system (such as Vista or 7). The problem is a missing CODEC and can usually ...
Are you actively updating and supporting your Windows software?
Quite a while ago I had stopped working on my Windows software due to a career change (much longer hours) as well as starting a ...
After changing to a new router, I can no longer control or find my receivers.
Changing over to a new router can sometimes cause network problems, particularly if some of your network devices use static IP addresses or DHCP reservation. ...
App displays "Current program blocked. Check Whole-Home settings."
This message can come up if your Whole-Home settings are allowing external devices (i.e. your phone or tablet) to have basic access to the receiver ...
Advanced support options
In addition to email and the FAQs you are reading now, I can also provide support via a chat room and if you have a ...