Topics related to networking and troubleshooting connection problems

• The app does not detect my WiFi connection.
  (252860 views)
• I have DirecTV Whole Home service but cannot control my receivers with the app.
  (77055 views)
• How can I prevent my DirecTV receiver's IP address from changing?
  (109755 views)
• Everything appears to work correctly except On Now or when retrieving the current channel as a new favorite. App states it couldn't communicate or retrieve data from the receiver.
  (57988 views)
• The app no longer seems to communicate with a DirecTV receiver (or TV/AVR) that it had previously found. What happened?
  (109533 views)
• The IP addresses on my Android device and the DirecTV receiver appear similar but it still won't connect.
  (84158 views)
• I've tried scanning for my receivers but it never finds anything. Scanning or manually adding a receiver has NEVER worked, even in the past.
  (75453 views)
• App displays "Current program blocked. Check Whole-Home settings."
  (17014 views)
• Can I use DDNS to access my receiver over the Internet?
  (20947 views)
• The scan does not find my Genie CLIENTS or the app randomly states it can't communicate with them.
  (15303 views)
• Why doesn't Power ON work for my TV or AVR (network control)?
  (33195 views)
• After changing to a new router, I can no longer control or find my receivers.
  (18906 views)
• Why can't I perform an automatic scan over my carrier's network?
  (18625 views)
• Confirming settings on the DirecTV receiver or DVR itself
  (823133 views)
• Can I control a receiver over my phone or tablet's 3G / 4G / Wireless carrier's Internet connection (as opposed to my local WiFi connection)?
  (35107 views)

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