Questions and problems related to DirecTV Remote+ Free and Pro

• IR is not working for me even though my phone or tablet supports it.
  (80006 views)
• Is Cognitial Mobile on Google+ or Google Groups?
  (95064 views)
• When I try to change volume from the main app, it says there are no TV/AVR volume profiles set up for the receiver.
  (72303 views)
• Known Issues (current version)
  (56938 views)
• What can I expect to see in future versions? ("ToDo")
  (59007 views)
• What are the differences between DirecTV Remote+ FREE and PRO?
  (101034 views)
• What are the requirements for the DirecTV Remote+ apps?
  (84842 views)
• The app crashes when I try to scan
  (57323 views)
• Why doesn't your app (or competing apps) control the TV volume or power?
  (59487 views)
• When starting the app or returning to the remote from a different screen (such as options or mini-guide), the phone vibrates or plays a sound several times.
  (58855 views)
• How do I configure Tasker to control the DirecTV Remote+ App?
  (52282 views)
• Advanced support options
  (51863 views)
• What is the MEmote?
  (23217 views)
• One or more receivers are listed as "UNNAMED"
  (24752 views)
• I can't find the menus in the main DirecTV Remote+ app!
  (24599 views)
• When using the app to change settings on a Genie CLIENT, the client suddenly stops responding to commands.
  (30497 views)
• Why don't Power or Reboot commands work with my Genie CLIENT?
  (29416 views)
• The Mini-Guide fails to retrieve data for some channels
  (24927 views)
• Can I control the Genie and CLIENT devices?
  (25142 views)
• I am unable to see or use any menus in the app
  (25396 views)
• Why doesn't the mini-guide show any favorite channels?
  (25113 views)
• What permissions does the DirecTV Remote app use?
  (26112 views)
• Is there an easter egg in DirecTV Remote+ Pro?
  (25359 views)
• How do I manually add a receiver?
  (29288 views)
• How do I rename a receiver?
  (31371 views)
• How do I make a backup of my app's settings or copy them to another device?
  (27629 views)
• How do I reset the app's configuration to brand new?
  (31721 views)
• How do I get back to the Scan screen I saw when I first used the app?
  (38089 views)
• Confirming settings on the DirecTV receiver or DVR itself
  (823073 views)
• The app keeps asking me to rate it even though I already have
  (26026 views)
• How do I fully exit or close the app?
  (25684 views)
• Do you offer technical support?
  (25642 views)
• Occasionally the ongoing 'On Now' notification will tell me to check my WiFi, IP or Whole Home settings.
  (26398 views)
• (PRO-only) How does the Mini-Guide Source option work?
  (26172 views)
• How do I remove a receiver from the app?
  (28922 views)
• The DirecTV Remote+ app does not display correctly on my mobile device.
  (26684 views)
• Button presses seem to be getting dropped or the receiver is very slow to respond to commands sent through the app.
  (27546 views)
• The Slow Motion button (and / or macros) do not work well.
  (28573 views)
• Other DirecTV remote apps in the Android market claim to show the playlist from a DVR. How come yours doesn't?
  (29564 views)
• I just installed the pro version. Why does the app still prompt me to purchase it when I try using pro features?
  (28091 views)

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