Topics related to networking and troubleshooting connection problems

• The app does not detect my WiFi connection.
  (348157 views)
• I have DirecTV Whole Home service but cannot control my receivers with the app.
  (170536 views)
• How can I prevent my DirecTV receiver's IP address from changing?
  (208937 views)
• Everything appears to work correctly except On Now or when retrieving the current channel as a new favorite. App states it couldn't communicate or retrieve data from the receiver.
  (157874 views)
• The app no longer seems to communicate with a DirecTV receiver (or TV/AVR) that it had previously found. What happened?
  (309797 views)
• The IP addresses on my Android device and the DirecTV receiver appear similar but it still won't connect.
  (185693 views)
• I've tried scanning for my receivers but it never finds anything. Scanning or manually adding a receiver has NEVER worked, even in the past.
  (181755 views)
• App displays "Current program blocked. Check Whole-Home settings."
  (39307 views)
• Can I use DDNS to access my receiver over the Internet?
  (43662 views)
• The scan does not find my Genie CLIENTS or the app randomly states it can't communicate with them.
  (38072 views)
• Why doesn't Power ON work for my TV or AVR (network control)?
  (76335 views)
• After changing to a new router, I can no longer control or find my receivers.
  (44839 views)
• Why can't I perform an automatic scan over my carrier's network?
  (41978 views)
• Confirming settings on the DirecTV receiver or DVR itself
  (935887 views)
• Can I control a receiver over my phone or tablet's 3G / 4G / Wireless carrier's Internet connection (as opposed to my local WiFi connection)?
  (58603 views)

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