- The app no longer seems to communicate with a DirecTV receiver (or TV/AVR) that it had previously found. What happened?
Note: If this happens only with Genie CLIENTS, the problem may be related to this FAQ instead.
First, be sure that your mobile device is connected ...
- The Slow Motion button (and / or macros) do not work well.
Unfortunately, the DirecTV H2x and especially the HR2x models are known for getting laggy and slow to respond over time. Macro reliability depends on a ...
- The DirecTV Remote+ app does not display correctly on my mobile device.
I tried to account for the variety of devices out there when designing the app, but I certainly might have overlooked something. If the app ...
- The app crashes when I try to scan
This is likely related to a known issue with some Android builds where the OS fails to return an app's internal "root" or "app data" ...
- The app keeps asking me to rate it even though I already have
In order to encourage current app ratings, the free and pro versions will prompt you for a rating any time a new version is installed. ...
- The Mini-Guide fails to retrieve data for some channels
If this is only happening for some of your favorites, then a possible reason is that the favorites were created with leading zeros (007 or ...
- The app no longer seems to communicate with a DirecTV receiver (or TV/AVR) that it had previously found. What happened?
Note: If this happens only with Genie CLIENTS, the problem may be related to this FAQ instead.
First, be sure that your mobile device is connected ...
- The volume plugin does not work for me. How do I disable it or remove the volume buttons from the main remote?
If you are one of the many people for whom the Volume Plugin will not work due to not having compatible devices, I understand that ...
- Testing volume control from within the plugin works great but controlling volume from the main app is less reliable or slower.
If volume works very well when testing inside the plugin but it is less reliable or slow when using from the main app, the most ...
- The Wizard scan finds my Samsung TV but it cannot control it over my network.
Not all Samsung smart TVs support remote control over a network. This is simply a limitation of the TV's firmware, and this issue is more ...
- The IP addresses on my Android device and the DirecTV receiver appear similar but it still won't connect.
In some cases, a network may be configured incorrectly resulting in what are essentially two separate networks that cannot communicate with each other. This can ...
- The app no longer seems to communicate with a DirecTV receiver (or TV/AVR) that it had previously found. What happened?
Note: If this happens only with Genie CLIENTS, the problem may be related to this FAQ instead.
First, be sure that your mobile device is connected ...
- The app does not detect my WiFi connection.
Some devices fail to return their WiFi connection status to the app. This seems to only affect a small number of devices and thus far ...
- The scan does not find my Genie CLIENTS or the app randomly states it can't communicate with them.
If scanning for your receivers finds the main Genie itself but one or more clients are missing from the results then please be sure that ...
