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Network and connection issues
How can I prevent my DirecTV receiver's IP address from changing?
Many devices by default use DHCP to obtain their IP address on your home network. What this means is that the device tells your router, ...
General (all Android apps)
The app no longer seems to communicate with a DirecTV receiver (or TV/AVR) that it
Note: If this happens only with Genie CLIENTS, the problem may be related to this FAQ instead. First, be sure that your mobile device is connected ...
How do I get back to the Scan screen I saw when I first used
If you want to re-scan your network or manually add another receiver, you can do so anytime by pressing the following in the app: Menu > ...
How do I reset the app's configuration to brand new?
If for some reason you find yourself wanting to reset the configuration (completely wipe out everything and start over), you can do so providing your ...
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