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• DirecTV Remote+: I just installed the pro version. Why does the app still prompt me to
  Answer: Because the free and pro versions are two separate apps, they each require their own shortcut on your home screen.  Most likely you have launched ...
• Network and connection issues: I've tried scanning for my receivers but it never finds anything. Scanning or manually
  Answer: Scanning for receivers is a pretty straight-forward process and it should find them if they are the correct model and setup correctly.  Please follow all ...
• Network and connection issues: How can I prevent my DirecTV receiver's IP address from changing?
  Answer: Many devices by default use DHCP to obtain their IP address on your home network.  What this means is that the device tells your router, ...
• Network and connection issues: The IP addresses on my Android device and the DirecTV receiver appear similar but it
  Answer: In some cases, a network may be configured incorrectly resulting in what are essentially two separate networks that cannot communicate with each other.  This can ...
• General (all Android apps): The app no longer seems to communicate with a DirecTV receiver (or TV/AVR) that it
  Answer: Note:  If this happens only with Genie CLIENTS, the problem may be related to this FAQ instead.   First, be sure that your mobile device is connected ...
• DirecTV Remote+: How do I reset the app's configuration to brand new?
  Answer: If for some reason you find yourself wanting to reset the configuration (completely wipe out everything and start over), you can do so providing your ...
• Network and connection issues: Everything appears to work correctly except On Now or when retrieving the current channel as
  Answer: The most likely cause for this is your Whole Home settings in the DVR or receiver.  With some of them set incorrectly, you could still ...
• DirecTV Remote+: The DirecTV Remote+ app does not display correctly on my mobile device.
  Answer: I tried to account for the variety of devices out there when designing the app, but I certainly might have overlooked something.  If the app ...
• DirecTV Remote+: When starting the app or returning to the remote from a different screen (such as
  Answer: Special Request:  If this happens on your device, please send me an email through the 'Email Developer' button on the Options/Help screen in the app. ...
• DirecTV Remote+: Why doesn't your app (or competing apps) control the TV volume or power?
  Answer: The reason is because of how these apps work.  The "real" DirecTV remote uses IR signals to control your TV (and DVD player, etc, if ...
• Network and connection issues: App displays "Current program blocked. Check Whole-Home settings."
  Answer: This message can come up if your Whole-Home settings are allowing external devices (i.e. your phone or tablet) to have basic access to the receiver ...
• Network and connection issues: Can I control a receiver over my phone or tablet's 3G / 4G / Wireless
  Answer: Yes, you can control one of your receivers using your wireless carrier's Internet connection.  However, since a single port (8080) is used to control the DirecTV receivers, ...
• DirecTV Remote+: How do I fully exit or close the app?
  Answer: Android recommends that developers allow the OS to decide whether to suspend an app in the background or completely destroy the task in order to ...
• DirecTV Remote+ Shortcut Add-On: How do I use the Shortcut Add-on?
  Answer: Note:  Prior to version 2.0 of the add-on, it could not be run as a "normal" app.  This resulted in there being no "Open" option ...
• DirecTV Remote+: The app crashes when I try to scan
  Answer: This is likely related to a known issue with some Android builds where the OS fails to return an app's internal "root" or "app data" ...
• DirecTV Remote+: Confirming settings on the DirecTV receiver or DVR itself
  Answer: Following the steps below, you can confirm that your Android device and DirecTV receiver or DVR is properly configured for network access. Please follow all of ...
• DirecTV Remote+: How do I make a backup of my app's settings or copy them to another
  Answer: If you would like to make a backup of your settings or copy them to another device (rather than manually add all receivers, favorites and ...
• DirecTV Remote+: How do I manually add a receiver?
  Answer: If scanning doesn't work for you, you can also manually add a receiver.  To get started with that, open the app and press Menu > ...
• DirecTV Remote+: What permissions does the DirecTV Remote app use?
  Answer: As of version 2.2.2, the DirecTV Remote (free and pro) apps use the following permissions:   android.permission.INTERNET  -  This allows the app to communicate with your receivers. android.permission.WRITE_EXTERNAL_STORAGE ...
• DirecTV Remote+: What are the differences between DirecTV Remote+ FREE and PRO?
  Answer: This information is current as of v3.8.0.  As new versions come out, occasionally new pro-only features and options emerge.  I will try to update this ...
• Network and connection issues: The app does not detect my WiFi connection.
  Answer: Some devices fail to return their WiFi connection status to the app.  This seems to only affect a small number of devices and thus far ...
• DirecTV Remote+: What can I expect to see in future versions? ("ToDo")
  Answer: This is by no means a complete list of upcoming features or fixes, but based on some feedback seen in the market I figured it ...
• General (all Android apps): Do I need to purchase the app for each of my Android devices? I've
  Answer: So long as each of your Android devices are using the same email/Google account, any apps purchased on one device should appear as purchased on ...
• Network and connection issues: After changing to a new router, I can no longer control or find my receivers.
  Answer: Changing over to a new router can sometimes cause network problems, particularly if some of your network devices use static IP addresses or DHCP reservation. ...
• Network and connection issues: Why can't I perform an automatic scan over my carrier's network?
  Answer: There are multiple reasons for this but I will try not to get into too much detail on why this isn't possible.  Here are a ...
• DirecTV Remote+: Known Issues (current version)
  Answer: Note:  I will update this article as any issues come up or get resolved.  If you are having an issue that is not listed here, ...
• DirecTV Remote+: I am unable to see or use any menus in the app
  Answer: Many phones have a dedicated menu button (either built into the device or sometimes a "soft button" on the screen itself) but some do not, ...
• DirecTV Remote+ Shortcut Add-On: Can I use custom icons for my shortcuts?
  Answer: Starting in v1.3.0 of the Shortcut Add-On, you can use custom images for the shortcuts created with the Shortcut Add-On by placing specially named images ...
• DirecTV Remote+ Volume Plugin: What is the Volume Plugin?
  Answer: When installed, the exclusive Volume Plugin adds volume, mute and input buttons to the main DirecTV Remote+ app.  PRO users can use these buttons directly ...
• DirecTV Remote+ Volume Plugin: Why is volume control from an Android device so difficult?
  Answer: As far as controlling volume from an Android phone or tablet goes, there are technical hurdles to overcome.  It basically comes down to two technologies: ...
• DirecTV Remote+ Volume Plugin: My TV or AVR *can* be controlled over a network but it is not listed
  Answer: There are lots of device brands out there.  Adding support for other brands takes time and research.  Rest assured that I will add support for ...
• DirecTV Remote+ Volume Plugin: How does the HTTP option work in the Volume Plugin?
  Answer: Just in case there is a TV or AVR that can be controlled through simple HTTP commands (now or in the future), I added this ...
• DirecTV Remote+ Volume Plugin: How does the Advanced HTTP option work in the Volume Plugin?
  Answer: Most network-enabled devices allow control by posting data to them.  This is where the Advanced HTTP option comes in!  With this option you stand a ...
• DirecTV Remote+ Volume Plugin: Why doesn't Power ON work for my TV or AVR (network control)?
  Answer: Unfortunately many televisions and A/V receivers turn off their network ports when the device is powered off (in standby).  Because of this, they are not ...
• DirecTV Remote+ Volume Plugin: What devices are currently supported in the Volume Plugin?
  Answer: The devices listed on this page can be controlled from the main DirecTV Remote+ Pro app using the Volume plugin ("free" users can test the ...
• DirecTV Remote+ Volume Plugin: My device is listed in the Volume Plugin but I cannot control it.
  Answer: Not all television or AVR models can be controlled over a network.  Generally speaking, if the brand is supported in the Volume plugin then it ...
• DirecTV Remote+ Volume Plugin: How do I use the Global Cache iTach with the Volume plugin?
  Answer: As I've mention many times throught the Volume plugin app, descriptions in the markets and here in the FAQs, most people won't be able to ...
• DirecTV Remote+ Volume Plugin: How do I enter or select IR codes for use with a Samsung Galaxy or
  Answer: Some Samsung Galaxy devices have built-in IR emitters.  Current known devices that have this feature are the GALAXY TAB 2/3, GALAXY NOTE 3, GALAXY NOTE 8.0/10.1 ...
• DirecTV Remote+ Volume Plugin: How the $#@* do I set up the Volume plugin???
  Answer: I'll admit the Volume plugin can be a bit confusing and complicated looking.  It can use some refining but for now my main goal was ...
• DirecTV Remote+ Volume Plugin: The volume plugin does not work for me. How do I disable it or
  Answer: If you are one of the many people for whom the Volume Plugin will not work due to not having compatible devices, I understand that ...
• DirecTV Remote+ Volume Plugin: How do I use the IR Import/Export feature?
  Answer: In order to make it easier to enter IR codes into the plugin (rather than copying and pasting each command's IR codes or worse yet ...
• DirecTV Remote+ Volume Plugin: Google Play or Amazon Appstore says that the Volume Plugin is not compatible with my
  Answer: Recently some changes were made to my apps to fix a problem where certain devices were showing as being incompatible with certain devices, typically large ...
• Network and connection issues: Can I use DDNS to access my receiver over the Internet?
  Answer: Note: This applies only to DirecTV Remote+ Pro v3.3.0 and up If you have forwarded a port in your router in order to control your DirecTV ...
• DirecTV Remote+ Volume Plugin: How can I find the IP address of my TV or AVR?
  Answer: Note: This information applies to finding the IP address of your TV or AVR for setting up the Volume Plugin.  For help finding the IP ...
• DirecTV Remote+ Volume Plugin: How do I use Custom UPnP with the Volume plugin?
  Answer: NOTE: Starting in version 2.0 of the volume plugin, you can use the setup wizard to automatically detect if your device supports basic control using ...
• DirecTV Remote+ Volume Plugin: How do I use the Setup Wizard in the Volume Plugin?
  Answer: Note: This info applies to version 2.0 and up of the Volume Plugin. When you press the [New] button in the plugin, you will be prompted ...
• DirecTV Remote+ Volume Plugin: How do I use built-in IR on my LG or Sony device?
  Answer: LG and Sony have taken a slightly different approach with how 3rd party apps can control the IR in their devices.  Rather than giving developers ...
• DirecTV Remote+ Volume Plugin: How do I set up the volume plugin to control a TV *and* AVR?
  Answer: Sometimes you may wish to have two profiles associated with the same DirecTV receiver.  This can happen if you use a TV for video and ...
• DirecTV Remote+: IR is not working for me even though my phone or tablet supports it.
  Answer: Assuming the device does in fact have an IR blaster (not all phone / tablet models do despite having similar sounding names), it could be ...
• General (all Android apps): Advanced support options
  Answer: In addition to email and the FAQs you are reading now, I can also provide support via a chat room and if you have a ...

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