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• DirecTV Remote+: I just installed the pro version. Why does the app still prompt me to
  Answer: Because the free and pro versions are two separate apps, they each require their own shortcut on your home screen.  Most likely you have launched ...
• DirecTV Remote+: Other DirecTV remote apps in the Android market claim to show the playlist from a
  Answer: It was announced by DirecTV in May 2011 that the ability to retrieve the playlists was going to be deprecated in the near future (and ...
• Network and connection issues: I've tried scanning for my receivers but it never finds anything. Scanning or manually
  Answer: Scanning for receivers is a pretty straight-forward process and it should find them if they are the correct model and setup correctly.  Please follow all ...
• Network and connection issues: How can I prevent my DirecTV receiver's IP address from changing?
  Answer: Many devices by default use DHCP to obtain their IP address on your home network.  What this means is that the device tells your router, ...
• Network and connection issues: The IP addresses on my Android device and the DirecTV receiver appear similar but it
  Answer: In some cases, a network may be configured incorrectly resulting in what are essentially two separate networks that cannot communicate with each other.  This can ...
• General (all Android apps): The app no longer seems to communicate with a DirecTV receiver (or TV/AVR) that it
  Answer: Note:  If this happens only with Genie CLIENTS, the problem may be related to this FAQ instead.   First, be sure that your mobile device is connected ...
• DirecTV Remote+: How do I get back to the Scan screen I saw when I first used
  Answer: If you want to re-scan your network or manually add another receiver, you can do so anytime by pressing the following in the app:   Menu > ...
• DirecTV Remote+: How do I reset the app's configuration to brand new?
  Answer: If for some reason you find yourself wanting to reset the configuration (completely wipe out everything and start over), you can do so providing your ...
• Network and connection issues: Everything appears to work correctly except On Now or when retrieving the current channel as
  Answer: The most likely cause for this is your Whole Home settings in the DVR or receiver.  With some of them set incorrectly, you could still ...
• DirecTV Remote+: The Slow Motion button (and / or macros) do not work well.
  Answer: Unfortunately, the DirecTV H2x and especially the HR2x models are known for getting laggy and slow to respond over time.  Macro reliability depends on a ...
• DirecTV Remote+: Button presses seem to be getting dropped or the receiver is very slow to respond
  Answer: DirecTV receivers are notorious for dropping commands, especially when sending several in rapid succession (and particularly when in the Guide or Info banner).  Other DirecTV ...
• DirecTV Remote+: The DirecTV Remote+ app does not display correctly on my mobile device.
  Answer: I tried to account for the variety of devices out there when designing the app, but I certainly might have overlooked something.  If the app ...
• DirecTV Remote+: When starting the app or returning to the remote from a different screen (such as
  Answer: Special Request:  If this happens on your device, please send me an email through the 'Email Developer' button on the Options/Help screen in the app. ...
• DirecTV Remote+: Why doesn't your app (or competing apps) control the TV volume or power?
  Answer: The reason is because of how these apps work.  The "real" DirecTV remote uses IR signals to control your TV (and DVD player, etc, if ...
• DirecTV Remote+: How do I remove a receiver from the app?
  Answer: Free & Pro Versions (starting with v3.7.0):Prior to version 3.7.0, only Pro users could remove receivers from the app.  However, starting with v3.7.0 free and ...
• Network and connection issues: App displays "Current program blocked. Check Whole-Home settings."
  Answer: This message can come up if your Whole-Home settings are allowing external devices (i.e. your phone or tablet) to have basic access to the receiver ...
• Network and connection issues: Can I control a receiver over my phone or tablet's 3G / 4G / Wireless
  Answer: Yes, you can control one of your receivers using your wireless carrier's Internet connection.  However, since a single port (8080) is used to control the DirecTV receivers, ...
• DirecTV Remote+: (PRO-only) How does the Mini-Guide Source option work?
  Answer: The pro version has the ability to display a mini-guide which contains a list of what shows are currently playing on all of your receivers and favorite ...
• DirecTV Remote+: Occasionally the ongoing 'On Now' notification will tell me to check my WiFi, IP or
  Answer: In order to preserve battery, the On Now notifications will be suspended if the app is unable to receive data from the currently selected receiver ...
• DirecTV Remote+: Do you offer technical support?
  Answer: I've been writing Windows software for many years and I've always tried to offer the best technical support possible.  While this site was initially setup ...
• DirecTV Remote+: How do I fully exit or close the app?
  Answer: Android recommends that developers allow the OS to decide whether to suspend an app in the background or completely destroy the task in order to ...
• DirecTV Remote+ Shortcut Add-On: How do I use the Shortcut Add-on?
  Answer: Note:  Prior to version 2.0 of the add-on, it could not be run as a "normal" app.  This resulted in there being no "Open" option ...
• DirecTV Remote+: The app crashes when I try to scan
  Answer: This is likely related to a known issue with some Android builds where the OS fails to return an app's internal "root" or "app data" ...
• DirecTV Remote+: The app keeps asking me to rate it even though I already have
  Answer: In order to encourage current app ratings, the free and pro versions will prompt you for a rating any time a new version is installed. ...
• General: Are you actively updating and supporting your Windows software?
  Answer: Quite a while ago I had stopped working on my Windows software due to a career change (much longer hours) as well as starting a ...
• General (all Android apps): Is full version history available for your apps?
  Answer: Information about the current version can always be found in the app's page in the Google Play or Amazon App stores.  More detailed version information ...
• General (all Android apps): Do you do beta testing?
  Answer: I generally do my own testing but I do on occasion send beta versions for people to test.   While I have never done "mass" beta testing, ...
• DirecTV Remote+: What are the requirements for the DirecTV Remote+ apps?
  Answer: IR control requirements: If you do not have any networked DirecTV receivers but you do have a Samsung, HTC or LG phone or tablet with built-in ...
• DirecTV Remote+: Confirming settings on the DirecTV receiver or DVR itself
  Answer: Following the steps below, you can confirm that your Android device and DirecTV receiver or DVR is properly configured for network access. Please follow all of ...
• DirecTV Remote+: How do I make a backup of my app's settings or copy them to another
  Answer: If you would like to make a backup of your settings or copy them to another device (rather than manually add all receivers, favorites and ...
• Name Dropper: My login to download the full version of Name Dropper does not work!
  Answer: Note: The information on this page applies only to those who purchased Name Dropper prior to 10/27/2018, which used the legacy login section for downloading ...
• Name Dropper: Spyware Software: Keylogger / WebPI “false positives”
  Answer: It has been brought to my attention by a few customers that some Anti-Spyware programs mark one of the components used by Name Dropper as a ...
• Name Dropper: "Error 75 - Path/File Access Error"
  Answer: This error can happen if the file you are renaming is in-use by another application. This isn't typical, but can happen if you externally preview ...
• Name Dropper: "Run-time error '429': You do not have an appropriate license to use this functionality"
  Answer: This error can occur if you attempt to go back from version 3.3 or newer of Name Dropper to version 3.2 or older. This error ...
• Name Dropper: I would like to preview Quicktime MOV and/or Real Audio/Video files in Name Dropper, but
  Answer: Name Dropper 3.4 and up has the ability to preview most Quicktime and Real Media files, provided that the appropriate DirectShow Filters are installed. Luckily ...
• Name Dropper: When previewing certain MP3s, the file appears to be playing but there is no sound.
  Answer: If you've checked the obvious, then you may be experiencing a known bug in Microsoft DirectShow (a component of DirectX). There is a known issue ...
• Name Dropper: When I run Name Dropper, it appears in the Task Bar but the Name Dropper
  Answer: Note: This problem was fixed in version 3.1. I left this information here in case it should still happen to someone by some chance. Incidentally, ...
• Installation Problems: Unexpected errors while attempting to install our software
  Answer: While you may be able to install some of our software from a normal Windows account, it is generally recommended that you install it while ...
• Installation Problems: File downloaded is very small and when run, it appears to be an empty DOS
  Answer: This problem is the result of an incomplete download. The simple solution is to try downloading it again. See additional things to try listed under ...
• Installation Problems: "Error in compressed file - Bad CRC"
  Answer: This error can occur if you have a "bad download". When Setup is run, it checks the integrity of the Setup file itself. This error ...
• General Error Messages: "A required .DLL file, xxxxxxx, was not found."
  Answer: The system files required by the software were not installed correctly, are missing, or have become corrupted. Please re-install the software. This can sometimes occur ...
• General Error Messages: "Component 'xxxxxxx' not correctly registered: file is missing or invalid."
  Answer: The system files required by the software were not installed correctly, are missing, or have become corrupted. Please re-install the software. This can sometimes occur ...
• General Error Messages: "Error initializing DirectX"
  Answer: Please be sure that you have the latest version of DirectX installed on your computer. The latest version of DirectX for your Operating System can ...
• General Error Messages: "Runtime Error '##########': Automation Error"
  Answer: Automation errors have no specific cause, but are generally due to a driver problem or problem with DirectX. Try the following to fix this error: Be ...
• InterAx: AVI movies do not work in the demo games
  Answer: This is more likely to occur in a newer operating system (such as Vista or 7). The problem is a missing CODEC and can usually ...
• InterAx: "Error 76 - Path not found"
  Answer: Occurs in a game I downloaded: Please ensure that the game was unzipped properly. Games created with InterAx have sub-folders within the main (root) folder. This ...
• InterAx: "Error 28 - Out of stack space"
  Answer: This error occurs if the InterAx code get's stuck in an infinite loop, and is the result of a flag problem. The problem occurs if ...
• Boogle: Internet games and routers
  Answer: If you are behind a router (NAT), then it will be necessary to open the proper ports and forward them to the local IP address ...
• Boogle: Boogle screens are rendered incorrectly
  Answer: On some computers, the graphics on the Boogle screens appear shifted over (see image below). The typical cause of this is having a higher-than-normal DPI ...
• Verwolf: When comparing the installed version to the latest available version, sometimes Verwolf is wrong about
  Answer: This is a known issue with Verwolf and some attempts have been made to correct it. The problem stems from version numbers that are formatted ...

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