|
For general (non-technical) questions, comments, suggestions, or to report a bug, click here to send an e-mail.
If you need help with editing your product database, please use the FORUM.
For questions or help with an order (purchase), please click here.
For help with downloading, installation, or the software itself, please see the rest of this page.
If you are experiencing errors or problems, first be sure that you are using the latest version, in case the issue you are having has already been corrected. If you are using the latest version, continue reading.
If your problem is accompanied by an error message, please see the Error Message section below. If you do not receive an error message (or receive an error message not listed below), please see the Tech Support link at the bottom of this page.
Windows Vista Notice: As shipped, Windows Vista does not support the older Windows help file format used by this software (.hlp). Because of this, you may not be able to view the included help file if you are using Windows Vista. Microsoft has released a free update that will allow help files in the “.hlp” format to be viewed on Vista. To download the free update (for Windows Vista only), click here.
Problems during installation:
”Bad/Incomplete Download”:
Symptoms:
- File downloaded is very small and when run, it appears to be an empty DOS window (Incomplete Download)
- Error Message "Error in compressed file - Bad CRC" (Bad Download)
Solution:
To fix the problem, you simply need to try downloading again. Following the steps below should increase your chances of being successful on your next download attempt. If you don’t do the following, the browser will repeatedly re-use part or all of the bad file to cut dowload time even though you are trying to fully re-download the file again. Another option is to use a completely different browser (if you have more than one) to try downloading again. Note that AOL uses Internet Explorer, so they are essentially the same browser.
- Delete the Setup file that contains the error or problem.
- Empty your Temporary Internet Files folder. In Internet Explorer, click on the ‘Tools|Internet Options...’ menu, then click on the [Delete Files...] button, then click [OK] to delete the files. You will not lose any important data by doing this. The Temporary Internet Files are files that Internet Explorer creates and uses as you surf the internet.
- Try downloading the file again.
- Try to refrain from downloading too many other things at the same time.
Error Messages in application:
"A required .DLL file, xxxxxxx, was not found." - The system files required by Verwolf were not installed correctly, are missing, or have become corrupted. Please re-install Verwolf. This can sometimes occur after "un-installing" another application. When given the option, you should never allow an un-installer to remove DLL or OCX files from your Windows\System folder.
"Component 'xxxxxxx' not correctly registered: file is missing or invalid." - The system files required by Verwolf were not installed correctly, are missing, or have become corrupted. Please re-install Verwolf. This can sometimes occur after "un-installing" another application. When given the option, you should never allow an un-installer to remove DLL or OCX files from your Windows\System folder.
Need more help? Click here to submit a request to Technical Support.
|
