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Frequently asked questions about purchasing Verwolf
If your question is not answered here, please send us an e-mail.
Q: I purchased Verwolf with PayPal, but have not received my username and password yet.
Q: What is your upgrade policy?
Q: How do I upgrade my registered version of Verwolf?
Q: Can I install Verwolf on more than one computer with only one license?
Q: I purchased Verwolf with PayPal, but have not received my username and password yet.
A: When ordering through PayPal, the username & password is typically received within 1 minute, but can sometimes take as long as 15 minutes or longer, depending on the load on PayPal’s site.
Though rare, it is also possible that the registration email that was sent to you got blocked by a spam blocker. If spam blocking is provided by your ISP, then you can usually read your blocked emails by logging into their site and checking your spam or bulk mailbox. How do you know if your registration email was blocked? Here’s a way to find out: Click here for the Registered Users page. On that page, you will find a Lost Password Retrieval form. Enter the email address you used when making the purchase and click Submit. If your account has not been created yet, you will get a message stating that the email address entered was not found in the database. If this is the case, then your account has not been created yet. If enough time has passed and you feel it should have been created by now, please send us an email and let us know. We will look into it. If your account has been created, you will receive a message that your username & password have been sent to the email address entered. If you do not receive THAT email, then it is very likely that your registration email (and password reminder email) have been blocked by a spam blocker. If you cannot retrieve the lost emails, contact us with your name and payment details and we will send you your username and password manually. The registration email is generated by a script on this site, and sometimes that is enough to trigger a “spam” flag.
Q: What is your upgrade policy?
A: All registered users receive FREE upgrades to ALL future versions! That is my way of saying thanks for your support and interest! All I ask is that you tell friends about my software, if you think they will benefit from it.
Q: How do I upgrade my registered version of Verwolf?
A: When you initially register, you receive a username & password to download the full version from a password-protected section on this site. Keep that username & password! Whenever a new version comes out (you’ll know if you are on the free mailing list), simply sign in to the Registered Users area and download the new version. If you forgot your password, use the Lost Password Retrieval form on the Registered Users page to retrieve it! Once you download the latest version, just install it right over the old version.
Q: Can I install Verwolf on more than one computer with only one license?
A: Certainly! If you have more than one computer- for example, a desktop and a laptop, you can install the full/registered version on both of them providing that a) they are both owned by you personally and b) you will not be using Verwolf on more than one computer at the same time.
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