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Frequently asked questions about purchasing Name Dropper
If your question is not answered here, please send us an e-mail.
Q: I purchased Name Dropper with PayPal but have not received my username and password yet.
Q: What is your upgrade policy?
Q: How do I upgrade my registered version of Name Dropper?
Q: Can I install Name Dropper on more than one computer with only one license?
Q: I purchased Name Dropper with PayPal but have not received my username and password yet.
A: When ordering through PayPal, the username & password is typically received within 1 minute, but can sometimes take as long as 15 minutes, depending on the load on PayPal’s site.
Though rare, it is also possible that the registration e-mail that was sent to you got blocked by a spam blocker. If spam blocking is provided by your ISP, then you can usually read your blocked e-mails by logging into their site and checking your spam or bulk mailbox. How do you know if your registration e-mail was blocked? Here’s a way to find out: Click here for the Registered Users page. On that page, you will find a Lost Password Retrieval form. Enter the e-mail address you used when making the purchase and click Submit. If your account has not been created yet, you will get a message stating that the e-mail address entered was not found in the database. If this is the case, then your account has not been created yet. If enough time has passed and you feel it should have been created by now, please send us an email and let us know and we will look into it. If your account has been created, you will receive a message that your username & password have been sent to the e-mail address entered. If you do not receive THAT e-mail, then it is very likely that your registration e-mail (and the password reminder e-mail) have been blocked by a spam blocker. If you cannot retrieve the lost e-mails, contact us with your name and payment details and we will send you your username and password manually. The registration e-mail is generated by a script on this site, and sometimes that is enough to trigger a “spam” flag. Most registration e-mails go through just fine, but Verizon.net and Earthlink.net have caused problems in the past, particularly Verizon. Attempts to resolve this problem with them have failed, and we apologize for any inconvenience. Be assured that you will get your username and password!
Q: What is your upgrade policy?
A: All registered users receive FREE upgrades to ALL future versions! That is my way of saying thanks for your support and interest! All I ask is that you tell friends about my software, if you think they will benefit from it.
Q: How do I upgrade my registered version of Name Dropper?
A: When you initially register, you receive a username & password to download the full version from a password-protected section on this site. Keep that username & password! Whenever a new version comes out (you’ll know if you are on the free mailing list), simply sign in to the Registered Users area and download the new version. If you forgot your password, use the Lost Password Retrieval form on the Registered Users page to retrieve it! Once you download the latest version, just install it right over the old version.
Q: Can I install Name Dropper on more than one computer with only one license?
A: Certainly! If you have more than one computer- for example, a desktop and a laptop, you can install the full/registered version on both of them providing that a) they are both owned by you personally and b) you will not be using Name Dropper on more than one computer at the same time.
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